My Wet Coast Life

So as a Canadian, one of our rights is a double, double. Now if you don't know what that is, it is 2 cream and 2 sugar in a Tim Horton's large coffee. None of this grande, venti terms, just a double, double please....

Why do i bring that up you ask? Well, it looks like our Canadian coffee super power has its limit to complainers too. Timmy's has taken the extent of banning a customer for complaining the decaf tastes burnt. It looks like Timmy's has applied California's "3 strikes and you're out" rule to its customers.

After complaining three times about "burnt" decaffeinated coffee at the local Tim Hortons, Jimmy Craig is now banned for life from that outlet and the one in nearby St. Stephen.

What ever happened to the customer is always right? I guess it can be re-worded to "The customer is always right unless you complain 3 times...then you're wrong"

Now i am not one for decaf as i look at it defeats one of the reasons we drink it but to each his own cup. But what I do hate it when i order a coffee from anywhere, add my cream and sugar (if they don't do it for me), only to take the first sip of the liquid wake up juice and give my taste buds an onslaught of burnt coffee taste. Blah! If i am close enough to the location i got it from, i will return and advise them i didn't order the burnt flavor of the day and to brew me up some coffee flavored coffee.

Now the fact Jimmy Craig got to meet the local owner of Tim Horton's, only to get served with letter banning him under the New Brunswick's trespass act, makes you wonder why some subordinate minion didn't do it?
Why did they take this step you ask? They claim Jimmy Craig was upsetting his staff and he was tired of his complaints, so he banned him. What ever happened to "He might have a valid point, has anyone else complained?" or "If he is willing to complain this frequently, maybe there is an issue with the coffee, maybe just at that location?"

They do allow Jimmy Craig to return to the Tim Hortons only if he's on the job as a paramedic, responding to a medical emergency. WTF?? If he is responding to an emergency, i doubt he has time to get in line for a decaf double, double. Secondly, what's the difference when he is on the job or not? Does this mean paramedics have a higher standard then the rest of us? To me a ban is a ban, not a partial ban with rules such as you can come be a customer "only when the sky is blue, the grass is green and religion causes no more wars or meaningless deaths...."

How are you gonna enforce it Timmys? Call the police and say he is trespassing because he doesn't have his paramedics uniform on? If so, then he just has to wear it to get his coffee and the ban is now pointless.

Follow up:

Now Timmy Ho's, is that how you handle your customers who bring up a valid point on a companies product or service? I bet anyone reading this article has taken back the french fries to MacDonalds when they get put on your tray stale, cold and cardboard like! Now if MacDonalds took the same tactic, i would have been banned years ago for those greasy spud goodness (BTW, I want to be a French Frie Sommelier) and so would a lot of other people.

Well, you probably have gotten the wrong media attention you were looking for Timmy's and now the spotlight is on you. Maybe we can get Facebook involved and create a "1,000,000 people against burnt Timmy's coffee" and see if it actually is an issue? I know Starbucks is the king on the wet coast for coffee and also gets the crown for the "worst and most frequent burnt coffee" award, IMO. The funny thing, is your website states the following:

Tim Hortons coffee is a premium blend of 100% Arabica coffee beans, with absolutely no additives. The "Always Fresh" policy of brewing fresh coffee every 20 minutes guarantees our customers coffee with the best flavor and aroma possible.

Based on this, i have every right to complain as you guarantee it!

Now from a different point of view, why did Jimmy keep coming back? If the coffee tasted like crap consistently, there has to be other locations of Timmy's he could have gone to or just switch to a different coffee company like Seattle's Best? As For Timmy's, they don't make the best coffee around but rather disguise above average coffee with high cream content so the taste is hidden in the 20%+ creaminess...

So Timmy's, think again before you go after your bread and butter customers who support you and turn up your hearing aid and deal with the issue/complaint instead of banning the outspoken one and crushing the burnt coffee revolution! I still drink your coffee but even myself have found it burnt some days and taken it back and gotten a fresh cup. Are you gonna ban me to now that you know I've complained at your establishments for the same reason?

Have you even taken back a coffee because it was burnt or fowl tasting? Do you think Timmy's was right in banning the customer for complaining too much?