It is New Year's eve and a chilly -5oC outside. Just as cold as the service I am getting currently from Microsoft's Xbox Live customer service. Does Microsoft even value its inconvenienced customers? So far, it appears NO. Tomorrow will be 1 week since getting a Xbox Live Gold 12 month prepaid card on Christmas and not being able to use it. I called Xbox Live's customer support on Boxing Day and based on my issue with the card's code being invalid even though it showed on there side as unused and available for redemption, it required an investigation. WTF? Did they offer a temporary gold account or anything for this inconvenience while they investigated? No. Even when asked if anything can be done as temp solution, they only offered workarounds on their own system, which anyone could find on the net by googling... If I wanted to do that, why would I have called?
So based on my conversation with the specialist (at what, I don't know as surely he wasn't specialized in customer service or fixing anything right away), I had to wait up to 5 days for them to complete the investigation. 5 days and no guarantee of resultion? Plus I have to call back if YOU have not contacted me in those 5 days? FUUUUUUUUUUUUUUU!
So I bit my tongue trying to be civil over the holidays but annoyed that I have to wait. Luckily we got a bit of an unexpected snow dump the other day. Perfect time to put the harness on the dog, my son in his sled and go for a run. Not sure who had more fun, my son or my dog but both of them enjoyed it and made every other kid we went by envious. Maybe they can ask Santa next year for their own sled dog? Sadly the batteries were dead on my small camera so no footage but will get some next snow event. Based on my prediction, if I am right, should be February for next big dump. But we could always get a small one like the other day and that was enough for sledding action.
Yesterday, I checked my email and still no response from Microsoft and still no call either. I decided to go to a site and while typing the URL, the xbox.com URL showed up so I decided to check Xbox Live online to see if my account had changed or if there was a message or update. I logged in and alas, no gold account. So for shits and giggles, I decided to enter the code again. What harm can it do? They have not responded to me, I want to use Live Gold and I am not looking forward to having to hold again through the barrage of Kinect messages and terribad menu sound effects. It is a phone system, not a game. Why should I waste more of my time inquiring why their product which only they can fix is still not working. If my update call prompted the tech working on my incident to be zapped with a cattle prod to work faster, maybe I would consider the call but so far, they appear to be moving slower than a herd of turtles in peanut butter. Damn Skippy slow.
So I pull out the card that has cost me over an hour of my time entering over and over again. Hopefully this would be the last time, for at least 1 year until I go through this again. As I punch in the last digits and scan all the characters to make sure "they are exactly as they appear on the card", my son comes up to me and distracts me with one word, "Lego?". Assuming my code is going to tell me it is still invalid I say sure to my son's request. As I am about close the lid to the laptop, I decide to move my mouse down to the submit button and click it...
Processing...
Processing......
Processing..........hmmm, this is taking a bit longer than before to error, maybe, just maybe it is going to work?
Looking back to 



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