It's another typical wet coast winter day with a heavy rainfall warning for 50 to 80 mm of the wet stuff. Mother Nature is making a concerted effort to turn my backyard into a temporary swimming pool and tempting me to go out lawn skimboarding. If it was only a bit warmer. Rather than go skimming, I am sitting here annoyed with the service I have received so far from Xbox Live's customer service and technical support department.
Today is day 11 since calling in to Xbox Live's support with my issue regarding a prepaid Xbox Live Gold card stating "invalid error" when trying to add it to my account. Time for me to explain what has happened so far since my last post and the interesting conversation I did have with an Xbox rep this week. Multiple lies were the theme. To me, customer service is key to many companies and I am aware it can be hard to train and retain staff. But by this point for any large company dealing in end user support, there should be an expected level of service delivered and I have not received that in the slightest from Xbox. Microsoft has pressed my small red button of annoyance by conveying epically poor customer service to me. Now for those unaware, you can read my first article here and the first update here to get up to speed. And now the saga continues....
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